Terms of service

1. Introduction

Welcome to Elinmora at https://elinmora.com (the “Website”). These Terms of Service (“Terms”) govern your access to and use of our Website, online store, and related services.

By using the Website or placing an order, you agree to these Terms to the extent permitted by applicable law. Additional terms may apply to specific transactions or promotions. Nothing in these Terms limits mandatory consumer rights or legal protections that cannot lawfully be waived.

Please also review our Shipping Policy, Cancellation Policy, Return and Refund Policy, Privacy Policy, and Cookies Policy.

2. Website Use and Accounts

You may browse available products without creating an account where this functionality is available. If you create an account or provide information during checkout, you should provide accurate and current information.

You are responsible for taking reasonable steps to protect your account credentials and notifying us if you suspect unauthorized access.

You must not use the Website for unlawful purposes, attempt unauthorized access, interfere with its operation, submit knowingly false information, or misuse our services.

We may take reasonable action to protect the Website, customers, and transactions from suspected misuse or security risks, subject to applicable law.

We aim to maintain reliable Website access, but uninterrupted availability cannot be guaranteed. Maintenance, technical issues, or other circumstances may temporarily affect access or functionality.

3. Products, Availability, and Pricing

Elinmora offers indoor furniture, including office chairs, TV stands, dressers, and drawer chests.

We make reasonable efforts to provide accurate product descriptions, images, specifications, and prices. Product appearance may vary slightly due to screen settings, lighting, or display differences. Please review the product details before placing an order.

Products are subject to availability. If an item becomes unavailable or an order cannot be fulfilled, we will address the matter in accordance with the circumstances, applicable policies, and applicable law.

Prices and shipping charges are displayed on the Website and during checkout. We may update prices and correct listing errors for future transactions. We will not rely on these Terms as authority to impose undisclosed charges or unilaterally change an accepted order in violation of applicable law.

Promotions and special offers are subject to the terms presented for each offer.

4. Orders and Payments

4.1 Placing an Order

Before submitting an order, please review the selected products, quantities, delivery address, contact information, prices, and shipping charges.

Submitting an order is a request to purchase the selected products. An order acknowledgment may be different from final acceptance. The applicable checkout information and order communications will help establish the status of your transaction.

An order may require review if payment cannot be completed, a product is unavailable, or material information needs to be verified. Any decision concerning an order will be subject to applicable law.

4.2 Accepted Payment Methods

Available payment methods are those displayed at checkout. Supported card brands may include:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club

Availability depends on the payment options offered at the time of purchase.

Payments may be subject to authorization and processing by the relevant payment provider. If a payment is declined or cannot be completed, your order may not proceed until the issue is resolved.

Please use only payment methods you are authorized to use. Do not send your full payment card number, CVV/CVC, or account password by ordinary email.

4.3 Order Communications

We may use the contact information you provide to communicate about payment, order status, shipping, delivery, cancellation, returns, refunds, or other matters related to your purchase.

Please ensure your contact and delivery information is accurate and complete.

5. Shipping and Delivery

We currently ship to addresses within the United States.

5.1 Shipping Fees

Our current shipping charges are:

  • Orders below $79.99: $10.99 shipping fee.
  • Orders of $79.99 or more: Free shipping.

The shipping amount shown at checkout applies to your order, subject to applicable law.

5.2 Processing and Delivery Estimates

Order processing generally takes 1–3 business days. Our stated processing cutoff is 6:00 PM local time. Orders submitted before the cutoff on a business day begin processing that day. Orders submitted after the cutoff, on weekends, or on public holidays begin processing on the next business day.

Estimated transit time is approximately 5–8 business days after shipment. Depending on the shipment, carriers may include DHL, UPS, or FedEx.

These are estimates, not guaranteed delivery dates. Carrier operations, weather, transportation disruptions, address issues, and other circumstances may affect delivery. Any remedy for a delay or delivery issue will depend on the circumstances, applicable policy, and applicable law.

5.3 Tracking and Delivery Information

Where tracking is available, we may provide tracking information through a shipping notification. Updates may take time to appear.

Please provide a complete and accurate delivery address. Contact us promptly if you need to correct your address. Changes may not be possible after an order has shipped.

Taxes, customs charges, and other applicable amounts will be handled according to the checkout information, shipping arrangements, and applicable law.

For further details, please review our Shipping Policy.

6. Order Cancellation

Cancellation requests are handled according to our Cancellation Policy.

6.1 Before Shipment

You may request cancellation before your order ships. A request does not mean cancellation has been confirmed; we must verify the order status and determine whether cancellation is still possible.

If an unshipped order qualifies for cancellation, the applicable refund will be handled according to our Cancellation Policy and applicable law.

6.2 After Shipment

Orders that have already shipped generally cannot be canceled through the unshipped-order cancellation process. Please consult our Return and Refund Policy for available options after delivery.

These rules do not limit mandatory cancellation or withdrawal rights that apply to a transaction under applicable law.

6.3 How to Request Cancellation

Contact us at solutions@elinmora.com or +1 (334) 562-7149. Please provide your order number and sufficient information for us to identify your order.

For complete details, please review our Cancellation Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

7.1 Standard Returns

Our standard voluntary return period is 30 days after delivery, subject to the eligibility requirements and procedures described in our Return and Refund Policy.

Any statutory withdrawal right, including a 14-day withdrawal right where applicable, depends on the laws governing the particular transaction. It is not a universal right for every US consumer or every purchase.

7.2 Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or differs from what you ordered, please contact us with your order details and a description of the issue. Photographs may help us assess your request.

We will review the matter and handle eligible returns, refunds, shipping costs, or other remedies in accordance with our Return and Refund Policy and applicable law.

7.3 Return Shipping

Responsibility for return shipping costs depends on the reason for the return, our published policy, and applicable law. Where we are required to cover return shipping costs, we will handle them accordingly.

Please follow the return instructions provided for your request.

7.4 Refund Processing

Eligible standard-return refunds are generally initiated within 1–3 business days after the returned item is received and reasonably inspected, in accordance with our Return and Refund Policy.

Your bank or payment provider may require additional time to post the refund. Any applicable statutory refund deadline will be observed.

7.5 Exchanges

Direct exchanges are not offered under our current return process. If you want a different item, you may request an eligible return and refund and place a separate order.

Please review our Return and Refund Policy for full eligibility requirements and instructions.

8. Privacy and Cookies

We process personal information as described in our Privacy Policy, Cookies Policy, and other applicable privacy notices.

Depending on your transaction and the services in use, information may be processed to administer orders, arrange payments and delivery, provide customer support, maintain Website functionality, and protect our systems, where permitted by law.

Your privacy rights depend on the laws applicable to the relevant processing. Nothing in these Terms requires you to waive rights that cannot lawfully be waived. Where consent is required for particular processing activities, it must be obtained in accordance with applicable law.

9. Disputes and Applicable Law

If you have a question or concern about an order or the Website, please contact us so we can review the matter.

The law and dispute-resolution rules applicable to a transaction may depend on the circumstances, including the customer's location and any mandatory consumer protections. Our US business address does not, by itself, establish that every dispute must be governed exclusively by a particular state's law or heard only in a particular court.

Nothing in these Terms is intended to exclude mandatory consumer protections, unlawfully restrict access to a competent court, or waive rights that cannot legally be waived.

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

10. Changes to These Terms

We may update these Terms to reflect changes in our business practices, Website functionality, or applicable legal requirements.

When we update the Terms, we will revise this page and update the “Last Updated” date as appropriate. Where applicable law requires additional notice or another step, we will address that requirement.

Changes to these Terms will not automatically change the agreed conditions of an order already accepted. Any changes affecting an existing transaction will be handled in accordance with the applicable agreement and law.

11. Contact Us

If you have questions about these Terms, products, orders, shipping, cancellations, returns, or refunds, please contact us:

  • Website: https://elinmora.com
  • Email: solutions@elinmora.com
  • Phone: +1 (334) 562-7149
  • Address: 159 1st Ave SE #B, Lafayette, AL 36862, United States
  • Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM
  • Shipping Area: United States

Thank you for shopping with Elinmora.