Shipping policy
Thank you for shopping with Elinmora. This Shipping Policy explains our shipping destinations, rates, processing times, delivery estimates, tracking procedures, and how we handle shipping issues.
1. Shipping Destinations
We currently ship to destinations throughout the United States, subject to delivery availability.
Please provide a complete and accurate shipping address and contact information when placing your order. If you are unsure whether we can deliver to your address, contact us at solutions@elinmora.com before ordering.
2. Shipping Rates
Shipping fees are based on the order amount as follows:
| Order Amount (USD) | Shipping Fee |
|---|---|
| Less than $79.99 | $10.99 |
| $79.99 or more | Free |
The applicable shipping fee will be displayed at checkout before you complete your purchase. Order discounts, taxes, and other adjustments will be handled according to the pricing terms disclosed at checkout.
Multiple packages do not automatically incur separate shipping fees.
3. Order Processing Time
Our normal order processing time is 1–3 business days, excluding weekends and applicable public holidays.
Processing time is separate from shipping transit time. Orders may require additional time for verification, preparation, or fulfillment.
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM local time.
- Orders placed before 6:00 PM on a business day generally begin processing that business day.
- Orders placed after 6:00 PM generally begin processing the next business day.
- Orders placed on weekends or public holidays generally begin processing the next business day.
The cut-off time determines when processing begins and does not guarantee same-day shipment or delivery.
5. Shipping Methods and Delivery Estimates
We may use established carriers, including DHL, UPS, and FedEx. The carrier depends on the shipment and fulfillment arrangements.
Estimated transit time: 5–8 business days after shipment.
Including processing, the estimated total time from order placement to delivery is generally 6–11 business days. This is an estimate, not a guaranteed delivery date. Actual delivery may vary due to carrier operations, severe weather, public holidays, destination conditions, or other unexpected circumstances.
If your order has not arrived within 8 business days after shipment, contact solutions@elinmora.com or call +1 (334) 562-7149 during customer service hours. Please provide your order number and tracking information, if available. We will make reasonable efforts to investigate the delay and advise you on the next steps.
Nothing in this policy limits any remedies available under applicable law.
6. Taxes and Customs Duties
Taxes and customs-related charges will be handled according to the pricing information shown at checkout and the applicable transaction terms.
Where our logistics arrangements cover customs clearance or applicable charges, we will follow those arrangements. We will not knowingly charge you twice for taxes already paid or included in your order.
If any additional tax, duty, or fee applies to your transaction, its treatment will be subject to applicable law and the terms disclosed before purchase.
7. Order Tracking
After your order ships, we will provide tracking information when available. You can use the tracking number or link to check the shipment's progress through the carrier's tracking service.
Tracking information may take time to appear or update. If you do not receive tracking details or your tracking status remains unchanged for an extended period, contact solutions@elinmora.com with your order number and any available tracking information.
8. Damaged, Lost, or Missing Shipments
Please contact us as soon as reasonably possible if your order arrives damaged, appears to be lost, or has not been delivered as expected.
Damaged items: Email solutions@elinmora.com with your order number, a description of the damage, and clear photographs of the affected item and packaging, where reasonably possible. Please retain the item and packaging until we provide further instructions, if practical.
Lost or missing shipments: Provide your order number and tracking information so we can review the shipment records and contact the carrier where appropriate. If tracking shows delivery but you have not received the package, please notify us so we can review the available delivery information.
Depending on the circumstances and applicable law, an appropriate resolution may include a refund, replacement, return, or other corrective action. We will assess each case fairly and will not treat handing a package to a carrier as automatically ending any responsibility we have under applicable law.
9. Shipping Changes and Order Cancellations
Shipping address changes: If you need to change your shipping address or contact details, email solutions@elinmora.com as soon as possible. Changes may be possible before shipment, depending on the order status. After shipment, changes or rerouting depend on the carrier and cannot be guaranteed.
Order cancellations: You may request cancellation before shipment by emailing solutions@elinmora.com with your order number. If we confirm that your order has not shipped, we will cancel it and issue a full refund to your original payment method.
Orders that have already shipped generally cannot be canceled directly. You may request a return under our Return and Refund Policy, subject to its terms and any rights provided by applicable law.
10. Shipping Address and Delivery Issues
You are responsible for providing accurate delivery details, including the recipient's name, street address, unit number where applicable, city, state, ZIP code, and contact information.
If an address error or delivery problem occurs, contact us promptly. If a shipment is returned or delivery cannot be completed, we will review the circumstances and discuss available options with you.
Any additional redelivery, return, or other shipping charges will be applied only where they actually arise, are permitted by applicable law, and have been appropriately disclosed. This policy does not establish an automatic redelivery fee, storage fee, refusal penalty, or refund deduction.
Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.
11. Contact Us
For questions about shipping rates, order processing, delivery estimates, tracking, or shipping problems, contact us:
Website: https://elinmora.com
Email: solutions@elinmora.com
Phone: +1 (334) 562-7149
Mailing Address:
159 1st Ave SE #B
Lafayette, AL 36862
United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM.
Email is our preferred contact method for shipping-related inquiries. Please include your order number and tracking details, if available.
Thank you for shopping with Elinmora. We appreciate your business and will make reasonable efforts to help your order arrive as smoothly as possible.