Refund policy
At Elinmora, we want you to shop with confidence. This policy explains our cancellation, return, refund, and complaint procedures for orders placed through elinmora.com for delivery within the United States. Applicable mandatory consumer protection laws prevail wherever they provide greater rights.
1. Order Cancellation
You may request cancellation before shipment by emailing solutions@elinmora.com with your order number. Once cancellation is confirmed, we will issue a full refund to your original payment method.
Shipped orders cannot generally be canceled directly but may qualify for return under this policy.
2. Standard Returns
You may request a return within 30 days of delivery for eligible items.
Please email solutions@elinmora.com with your order number, item description, reason for return, and photographs if reasonably necessary. We will provide return instructions and confirm any applicable shipping costs before you send the item back.
For change-of-mind returns, items should be returned in their original condition with included parts and accessories. Original packaging should be included where reasonably available.
We do not offer direct exchanges. Eligible customers may return an item for a refund and place a new order.
3. Statutory Withdrawal Rights
Where a 14-day statutory right of withdrawal applies to a transaction, you may exercise it within 14 days of receiving the goods, without giving a reason. This right applies only where required by the law governing the transaction or where expressly granted by our applicable policy.
To exercise this right, email solutions@elinmora.com with a clear statement of withdrawal and your order number. Prior approval is not required where the applicable law does not require it.
Refunds for Statutory Withdrawals
Where applicable, we will refund the amounts required by law, including the cost of the least expensive standard delivery option originally offered. Additional delivery charges for a more expensive delivery option may be excluded where permitted by law.
We will issue the refund within 14 days after receiving your withdrawal notice, subject to any legally permitted right to withhold payment until the goods are returned or evidence of shipment is provided.
Refunds will be made to your original payment method unless another arrangement is agreed to or legally required.
Return shipping costs will be allocated according to applicable law and any required prior disclosures. Where the customer is responsible for returning bulky furniture, we will provide a reasonable cost estimate before the return is arranged and, where required, before purchase.
4. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact solutions@elinmora.com with your order number, a description of the issue, and relevant photographs.
Depending on the circumstances and applicable law, remedies may include repair, replacement, a prepaid return, or a full or partial refund where legally permitted.
Elinmora will cover reasonable return shipping costs for qualifying issues attributable to us, including incorrect items and qualifying shipping damage or product defects.
Product Responsibility Period
Where applicable law requires a two-year liability or conformity period, Elinmora will honor that period as required by law, measured from the legally applicable starting date, generally delivery. This statement does not limit any longer protection or remedy available under applicable law.
The standard 30-day return window does not eliminate statutory warranty rights or other remedies for defective or nonconforming goods.
5. Return Shipping and Fees
For change-of-mind returns, customers are responsible for reasonable return shipping costs where permitted by law and properly disclosed.
For qualifying returns resulting from our error or a product issue for which we are responsible, we will cover reasonable return shipping costs as required by law.
We do not charge a fixed restocking or return handling fee under this policy. No undisclosed or legally impermissible fee will be deducted from a refund.
Do not send returns to our business mailing address unless we confirm that it is the correct return destination.
6. Refund Processing
For eligible standard returns requiring inspection, we will initiate the refund within 1–3 business days after receiving the returned item and completing a reasonable inspection.
For statutory withdrawals and other legally regulated refunds, the applicable statutory deadline takes precedence over our standard processing period.
Your bank or payment provider may require additional time to post the refund. We cannot guarantee the date on which funds will appear in your account.
7. Complaints and Resolution
You may submit a complaint by emailing solutions@elinmora.com. Please include your order number and a clear description of the issue.
We will acknowledge and respond to complaints within 14 calendar days of receipt. We aim to resolve complaints and notify you of the outcome within 30 calendar days. If additional time is reasonably necessary, we will inform you of the reason and expected resolution date.
These are our stated customer service commitments and do not extend any shorter deadline imposed by applicable law.
8. Contact Us
Business Name: Elinmora
Website: https://elinmora.com
Email: solutions@elinmora.com
Phone: +1 (334) 562-7149
Mailing Address:
159 1st Ave SE #B
Lafayette, AL 36862
United States
Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM.
Please include your order number whenever reasonably available. Elinmora will administer this policy in accordance with applicable consumer protection laws.